OffshorEnglish - Support

Contact Us

Email: offshorenglish@gmail.com

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I create an account?

Open the app, tap "Register" and enter your email and password. You'll have immediate access to free content.

What's included in the free version?

Free users have access to Step-by-Step Lessons, Real Conversations, and Quick Quiz modules.

How do I upgrade to PRO?

Tap the "Go PRO" button in the app to access all premium content including Grammar, Vocabulary, Immersion, Native Stories, and the 90-Day Plan.

Can I use my account on multiple devices?

Yes! There are no device restrictions. Log in with your email and password on any device.

What is the 7-day guarantee? (Brazil only)

For purchases made in Brazil, you have 7 calendar days to request a full refund per Article 49 of the Consumer Defense Code (CDC). Contact us via email to request.

How do I reset my progress?

Go to Settings > Reset Progress. This will clear all your completed lessons and quiz scores.

The app is not working properly. What should I do?

Try closing and reopening the app. If the issue persists, ensure you have the latest version installed, and contact us at offshorenglish@gmail.com with a description of the problem.